A

Air Conditioning and Heating

Whilst we recommend a constant temperature of 22 degrees, the thermostat located in your room may be adjusted for temperature control. For further assistance, please contact Concierge or Reception. 

 

Automatic Teller Machines (ATM)

The nearest ATM is located in the Lobby to the right side of the reception desk opposite the 'Lara's of Leura' Gift Shop.

 

B

Baby Cots

Baby cots are available on a complimentary basis. Our cots are suitable for out littlest guests under the age of two. Should you require a cot for your child during your stay, please contact Reception. 

 

Babysitting

Qualified babysitters/child minders can be booked through Reception. Reservations are required at least 24 hours in advance. Charges do apply. 

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Basketball Court

Our brand new basketball court is now available for all resort guests to use with basketballs available at Reception.

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Billiards Room

Adults head to the Billards Room and challenge someone to a game of pool, snooker or billiards. Please note this is for ages 18 and over. Please ask at Reception for access and snooker equipment.

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C

Car Parking

Complimentary outdoor parking is available 24 hours a day for hotel guests.

 

Check In and Check out

Check in time is from 3:00pm. Check out time is 11:00am. Should you wish to extend your stay beyond this time, please contact Reception. 

 

Chemist / Pharmacy

Personal items may be purchased at Reception. For prescription medication please contact Concierge for a pharmacy location.

 

Church Services

There are a variety of denominational churches within close proximity of the hotel. Our Concierge can assist with directions and service times. 

 

Coffee and Tea

Complimentary tea and coffee is supplied in your room and replenished daily. Milk is located in your Mini Bar fridge. For additional supplies, please ask Reception. 

 

Concierge

The Concierge Desk is located in the Lobby. Concierge service is available at your convenience to ensure your stay with us is comfortable and memorable. Concierge can assist you with: airline ticket confirmation, area maps, baggage pick-up/storage, children's activities, churches and religious services, dentists, doctors, florists, jogging and walking tracks, limousine service, restaurant reservations, shopping, sightseeing, umbrellas, wheelchair access.

 

Conference and Events Team

Commitment, Involvement & Consultation

The conferencing team can help you meet the vision of your conference and deliver a quote within 24 hours. 

Our events team then ensures the success of your event. This dedicated team offers planning advice, monitors the organisation of the vent step by step and supports its realisation. We also provide personalised technical assistance. Our Event production manager guarantees that you have the best tools for supporting the technical operation and audio visual equipment used at your meetings. Ask at Reception to speak with one of our Conference Organisers about your event. 

 

Credit Cards

Fairmont Resort & Spa Blue Mountains accepts all major credit cards. A 1.3% surcharge applies to all credit card transactions. 

 

D

Do Not Disturb

To ensure you are not disturbed, please place the "Do Not Disturb" sign outside your door.

 

Doctor and Dental Services

Should you require medical assistance during your stay, please contact the manager on duty by dialling 0423 888 160.

 

E

Early Departure Fee

An early departure fee may apply to guests checking out prior to the confirmed departure date as indicated on the original reservation. Please contact Reception for further clarification

 

Electrical Current

Australia operates on 240 volt AC, 50 cycles recurring current. Limited adapter plugs and transformers are available from Reception. 

 

Email Address

If you require messages or documents to be sent to you via email and directed to your room please contact Reception prior to sending. The email address is front.desk@fairmontresort.com.au and Reception will arrange delivery once received. 

 

Engineering

Should you find anything in your room that is not in working order, please inform Reception. 

 

Express Check Out

If you'd like to arrange an express check out, please contact Reception. 

 

F

Facsimile Services

Faxes will be delivered to your room as soon as they are received by the Hotel. You can send a fax from Reception, charges may apply. The hotel fax number is +61 (02) 4785 0001.

 

Florist

Floral arrangements for every occasion, including worldwide delivery services, can be arranged through Concierge. Charges may apply. 

 

G

Guest Amenities

A wide range of amenities are on offer to help you enjoy your stay. The below are available by contacting the Housekeeping Department: Additional linen and towels, bath robes, cotton buds/cotton balls, disposable razor*, guest stationary, hangers, rollaway beds*, sewing kit, shoe shine kit, shower cap, slippers, toothbrush and toothpaste*

* These items are not complimentary and charges will apply.
 

H

Hairdressing

Please contact our Concierge for a list of local hairdressers. 

 

Hairdryer

A hairdryer is located in your wardrobe for use during your stay. If you wish to purchase the hairdryer, please contact Reception. 

 

I

Ice Buckets

Please contact Room Service to have an ice bucket delivered to your room or visit one of our dining outlets. Charges may apply. 

 

Identification Upon Check In

In order to ensure the security and safety of our hotel guests, you may be required to produce photo identification upon check in. As we are required to copy this information, your drivers license or passport numbers will be recorded in our reservations system. 

 

L

Laundry/Dry Cleaning Services

Laundry services are available with the price list on the hotel laundry form. Laundry bags and forms are located in your wardrobe. Please place your items inside the bag, complete the form and contact the Housekeeping Department or Reception for collection. Dry cleaning is available Monday to Friday.

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Leisure Facilities

A range of leisure facilities are available on site. Outdoor pool, indoor lap pool, spa, sauna, KidZone, gymnasium, tennis courts, basketball court and outdoor gymnasium, pony rides, Fairmont Adventure Park and more. Please see Concierge for more information.

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Lost and Found

For personal articles which may have been misplaced or lost, please contact the Housekeeping Department.

 

Luggage Storage

For assistance with luggage, please contact Concierge. 

 

M

Mail and Postage Service

Incoming mail will be sent to your room for your convenience. Postage can also be arranged through Reception. 

 

Manager on Duty

For management assistance or information, the manager on duty can be contacted through Reception or on 0423 888 160.

 

Maps

Jogging and walking track maps are available at Concierge. 

 

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Mini Bar

A selection of refreshments and snacks are available for your convenience. If you require additional stock please contact Reception. A list of items is located conveniently in your Mini Bar unit. 

 

Movie System - In House

For your in room entertainment, a selection of pay to view movies are available and can be operated by using your remote control. A charge applies for these movies. Some movies are for adult entertainment only. Should you wish this service to be blocked, please contact Reception. 

 

N

Newspapers

A selection of daily newspapers is available with our compliments at the Sublime Lounge, Jamison's Restaurant or Library.

 

Non-Smoking

Fairmont Resort & Spa Blue Mountains is 100% non-smoking within the Hotel. There is a dedicated smoking area on the patio outside Embers Restaurant. 

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O

Outdoor Gym

The outdoor gym equipment is designed for strength, cardio & mobility training. Located adjacent to the basketball court.

 

P

Pets

There are two pet-friendly rooms available in the Megalong Wing. Please contact our Reception team for more information about the terms and conditions regarding these rooms. 

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Phone Calls

All calls are metered at Reception and will be billed to your room account. You can dial directly from the telephone in your room to make calls. The hotel places a surcharge on all calls made. Local call rates are $0.80 flat fee. International call rates start from $1.50 per minute. For a full list of call rates please contact reception. 

 

Room to Room         Dial 1 + Room Number
Messages                Dial 2000
Local Calls               Dial 0 + Number
Long Distance          Dial 0 + Area Code + Number
International            Dial 0 + 011 + Country Code + Number
Emergency              Dial 0 + 000

 

Pillow Menu

For extra comfort, additional pillows are available. Please see the pillow menu in your wardrobe. 

 

Privacy Act

This hotel is bound by the National Privacy Principles as set out in the Privacy Act (cth) 1988 as amended. For details about who we are, how we use your information and how to seek access to information held by this Hotel or Accor, please see our Privacy Policy which is available at Reception. 

 

R

Reservations

Fairmont Resort & Spa Blue Mountains is part of the Accor worldwide hotel group with hotels in 90 countries. Please refer to the MGallery directory in your room. Should you require a forward reservation at any Accor hotel, please contact Accor Reservations on 1300 65 65 65 or visit all.accor.com

 

S

Safe Deposit Boxes

Hotel management recommends that you use the safe deposit box in your room for the safekeeping of your valuable belongings. Please note that the hotel is bound by the Carriers and Innkeepers Act of 1958 and is not liable for loss of personal items left in your room. 

 

Shopping

Lara's of Leura Boutique is located next to Reception. A large variety of shopping opportunities are also located close to the Fairmont Resort, from the villages of Leura and Wentworth Falls to supermarkets and Sunday markets. Maps and recommendations are available from Concierge. 

 

Special Access Facilities

Specially designed guest rooms and the other facilities can be organised. For assistance please contact Concierge or Reception. 

 

T

Taxi and Transportation

A taxi and limousine service is available and can be reserved by Concierge. Please note that time delays may be experienced due to the availability in the general area. 

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U

Ubika Day Spa

The Ubika Day Spa menu features a diverse selection of therapies for both men and women that help regenerate and restore. For more information contact 02 4785 0062.

W

Wake-Up Calls

Please advise Reception of your wake-up call time requirements.